Angel and a New Year!

POSTED 02/02/2012 - By Huw

Christmas and the New Year period are always huge highlights of the calendar here at Angel; and this season was no exception!

Late 2011 saw many fantastic new clients arrive with us including Sense, VSO and The Donkey Sanctuary – all of whom were excited and confident in using Angel’s charity call handling expertise and our wealth of experience to assist them in successful DRTV campaigns.

For the third consecutive year we also handled calls for the massive Salvation Army Christmas appeal which once again performed excellently and resulted in Angel taking millions of pounds worth of donations – all going to a great cause.

We recently expanded our premises by opening a brand new 30 seat call area – separated from our main call centre. The space really came into its intended use over the festive period when it allowed us to physically separate smaller and newly starting campaigns away from those with large volumes. The separation shows Angel’s commitment to apply the care and attention to detail that is crucial to all campaigns regardless of size.

So far we’ve been off to a flying start in 2012 after winning a pitch process and being selected by The RNIB to handle responses for their upcoming DRTV campaign due to start in February.

We are extremely excited to progress into the New Year with the same momentum and continued development that we have enjoyed throughout 2011.

We’ll be working on some case studies in the coming weeks for some of our recent Christmas campaigns, so be sure to check back soon to see some stats from behind the scenes here at Angel!