Data


Angel's call centre software is totally designed in house specifically for our needs. This allows our programmers and IT guys to design, with you, a completely bespoke solution to any of your data needs.


We offer a no limitations script writing service and work hard on developing it throughout your campaign or time with us. Rather than setting a script live and then offering analysis and reflection when your campaign is over - we will closely monitor calls, and talk with our fundraisers to detect difficulties, stumbling points and recurring areas of attrition, and then make appropriate adjustments in a very responsive time frame.


We offer a variety of reporting options and real-time information is accessible 24/7 online. We have a full range of reports that can be issued as you wish (most often daily) by our proactive account management team. We cover many areas including call handling, stock status, data handling as well as any bespoke reporting that you require.


We understand the difference in our clients needs, offering analysis, design, data profiling, customised reporting and real interpretation.


For peace of mind Angel has in place a full disaster recovery plan should you require data storage and telephone support in the event your business has a technological fatality. Un-interrupted power supplied servers and a comprehensive disaster recovery policy ensures service continuity at all times.

Check out our case studies!

http://angelcharityservices.com/caseStudy.php



Useful Links


Share